Crescent Guild
Privacy Policy
This Privacy Policy explains how Crescent Guild collects, uses, stores, and protects personal information when you visit this website, contact us, or use our services. We aim to handle personal information responsibly and in line with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who We Are
Crescent Guild is the organisation responsible for your personal information when you interact with this website or contact us about our services. In data protection terms, this means Crescent Guild is the data controller for the personal information covered by this policy.
Information We Collect
We may collect personal information that you choose to provide when you contact us, request a proposal, book a consultation, or use our services. This may include your name, business name, email address, phone number, billing information, and any project details or other information you choose to share with us.
How We Use Your Information
We use personal information to respond to enquiries, provide proposals, schedule consultations, deliver services, manage client relationships, process payments where relevant, and maintain normal business records. We do not use your personal information for unrelated marketing unless you have clearly agreed to this.
Lawful Bases for Processing
Under UK data protection law, we rely on one or more lawful bases when using personal information. These may include taking steps before entering into a contract with you, performing a contract, complying with a legal obligation, pursuing our legitimate interests in running and improving our business, and consent where consent is required.
Cookies and Similar Technologies
Our website may use essential cookies and similar technologies to support core site functionality and improve user experience. Where non-essential cookies are used, they should only be placed where required by law after you have been given a clear choice.
Third-Party Services
We may use trusted third-party providers to help us operate our website and services, including providers for hosting, scheduling, communications, analytics, and payment processing. These providers only receive the information reasonably necessary to perform their role and are expected to protect it appropriately.
How Long We Keep Your Data
We keep personal information only for as long as it is reasonably necessary for the purposes set out in this Privacy Policy, including responding to enquiries, providing services, keeping appropriate business and accounting records, and meeting legal, regulatory, or tax obligations. How long we keep information depends on the nature of the relationship and the type of data involved. When personal information is no longer needed, we aim to delete it securely or anonymise it where appropriate.
International Transfers
Some third-party providers may process personal information outside the United Kingdom. Where this happens, we aim to use appropriate safeguards required under UK data protection law.